Terms andConditions

1. Agreement to Terms

By accessing or using the website, forms, communications, or services provided by INSIGHT NP IN PSYCHIATRY PLLC, doing business as Mindara NP in Psychiatry (“Company,” “Mindara,” “we,” “our,” or “us”), you agree to be bound by these Terms and Conditions. If you do not agree to these Terms, please do not use our website, forms, communications, or services.

2. Business Description

Mindara NP in Psychiatry is a New York-based psychiatric mental health practice providing evidence-based medication management and brief therapy via telehealth. Services may include consultations, medication management, brief supportive therapy, and related administrative and scheduling support.

When you opt in to receive SMS messages from us, you may receive transactional, informational, and service-related messages. These may include consultation confirmations, appointment reminders, scheduling updates, treatment-related communications, service updates, account notifications, and other operational messages related to your inquiry or engagement with our services.

3. Use of Services

You agree to use our website, forms, communications, and services only for lawful purposes and in accordance with these Terms.

You agree not to use our website, forms, communications, or services in any way that violates any applicable law or regulation, interferes with the proper operation or security of our website or systems, impersonates or attempts to impersonate Mindara or another person or entity, transmits malicious code, spam, or harmful content, collects information from our website without authorization, or submits false, misleading, or incomplete information.

4. Telehealth and Care Disclaimer

Information provided through our website, communications, or general informational resources is provided for informational purposes only and is not intended to replace individualized medical, psychiatric, or professional advice. Care needs, treatment eligibility, service availability, and appointment types may vary depending on each individual's circumstances and needs.

Submitting an inquiry, requesting a consultation, completing a website form, or communicating with Mindara does not create a patient-provider relationship unless and until the applicable intake, consent, and treatment agreements have been completed and accepted.

If you are experiencing a mental health emergency, call 911 or go to your nearest emergency room. You can also contact the 988 Suicide & Crisis Lifeline by calling or texting 988, or chatting at 988lifeline.org/chat.

5. SMS Communications

By providing your mobile phone number and opting in, you agree to receive SMS messages from INSIGHT NP IN PSYCHIATRY PLLC (DBA Mindara NP in Psychiatry).

These messages may include transactional, informational, and service-related communications such as consultation confirmations, appointment reminders, scheduling notifications, treatment-related updates, service updates, account notifications, and other operational messages related to your engagement with Mindara. Where you have provided separate consent, we may also send marketing and promotional messages, such as practice updates and service information.

Message frequency may vary based on your interactions with our services. Message and data rates may apply for messages sent to you from us and to us from you. If you have questions about your text messaging or data plan, please contact your wireless provider.

You can cancel SMS communications at any time by replying “STOP” to the phone number from which you received our messages. After you send “STOP,” we may send you a confirmation message that you have been unsubscribed. After this, you will no longer receive SMS messages from us unless you opt in again.

If you are experiencing issues with the messaging program, you may reply “HELP” for assistance or contact us directly at +1-332-241-9087.

Carriers are not liable for delayed or undelivered messages.

Opting out of SMS communications does not affect other forms of communication unless separately requested.

Consent to receive SMS messages is not a condition of purchase, treatment, or use of our services.

6. Eligibility

You must be at least 18 years of age to use our website or consent to receive SMS communications from us.

Individuals contacting Mindara on behalf of a prospective or current patient represent that they are authorized to provide the information they submit and, where applicable, to communicate regarding that individual's care.

Eligibility for specific services, appointment types, or accommodations may be subject to separate intake assessments, consent requirements, and applicable laws or regulations.

7. Inquiries, Forms, and Communications

You agree that information you provide through our website, forms, scheduling tools, phone calls, SMS messages, emails, or other communications is accurate and complete to the best of your knowledge.

Submitting a contact form or requesting a consultation does not guarantee appointment availability, a particular provider, a specific level of care, or any particular outcome.

Mindara reserves the right to determine whether available services are appropriate for a prospective patient's needs, subject to applicable law.

8. Pricing, Payments, and Fees

Prices, session rates, and insurance information are provided separately through our Cost & Insurance page and applicable treatment or billing agreements. Any pricing information displayed through the website is provided for planning purposes only unless expressly stated otherwise. Actual pricing may depend on the services provided, insurance coverage, and other factors.

Patients or responsible parties are responsible for fees, balances, and charges associated with services provided, as stated in the applicable agreements.

9. Intellectual Property

All content, features, and functionality on our website, including text, graphics, logos, photographs, images, designs, videos, forms, website layout, and other materials, are owned by Mindara or its licensors and may be protected by copyright, trademark, and other intellectual property laws. You may not copy, reproduce, distribute, modify, create derivative works from, republish, display, or commercially use our website content without prior written permission, except as permitted by applicable law.

10. Privacy Policy

Your use of our website, forms, communications, and services is also governed by our Privacy Policy.

Please review our Privacy Policy here: https://mindarapsych.com/privacy-policy

11. Confidentiality of Personal and Health-Related Information

We respect the privacy and confidentiality of personal, health-related, and treatment-related information. Information you provide may be used to respond to inquiries, schedule consultations, evaluate service needs, coordinate care, support treatment-related operations, and comply with applicable legal and regulatory requirements, including HIPAA.

How we use and disclose your protected health information, and your rights over it, are described in full in our Notice of Privacy Practices. Please do not submit urgent medical concerns, emergency information, or highly sensitive information through general website forms, SMS messages, or other non-secure communication channels.

12. Disclaimer of Warranties

Our website, communications, online tools, and general informational materials are provided on an “as is” and “as available” basis to the fullest extent permitted by applicable law. We strive to provide accurate and useful information, but we do not guarantee that website content, availability, descriptions, online tools, or other information will always be complete, current, uninterrupted, secure, or error-free. Website information should not be relied upon as a substitute for information contained in a signed treatment agreement or other formal document.

13. No Guarantee of Results

Individual experiences, symptoms, and treatment outcomes vary from person to person. Mindara does not guarantee any particular clinical, medical, emotional, or other outcome from treatment or use of our services.

Descriptions of services, potential benefits, testimonials, reviews, or other examples provided through the website are informational and should not be interpreted as a promise or guarantee of individual results.

14. Limitation of Liability

To the fullest extent permitted by applicable law, Mindara shall not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from or related to your use of, or inability to use, our website, forms, online tools, communications, or general informational materials. This may include damages associated with website errors, interruptions, delays, third-party services, unauthorized access, reliance on general informational content, or inaccurate or incomplete information submitted through the website.

Nothing in these Terms is intended to exclude or limit liability where such exclusion or limitation is prohibited by applicable law.

15. Indemnification

To the fullest extent permitted by applicable law, you agree to indemnify and hold harmless Mindara and its owners, employees, contractors, representatives, and agents from claims, losses, liabilities, damages, costs, or expenses arising from your misuse of our website, forms, communications, or online services, your violation of these Terms, or your violation of applicable law or third-party rights.

16. Third-Party Links and Tools

Our website may contain links to, or use, third-party websites, scheduling tools (such as our telehealth scheduler), forms, payment processors, analytics providers, social media platforms, or other third-party tools and services. We do not control and are not responsible for the availability, content, privacy practices, security, policies, or operation of third-party websites or services. Your use of third-party websites or services may be subject to their own terms, conditions, and privacy policies.

17. Termination or Restriction of Access

We may suspend, restrict, or terminate access to our website, forms, communications, or online services if we reasonably believe that a user has violated these Terms, misused our services, attempted to interfere with website security or operation, submitted fraudulent or misleading information, or engaged in unlawful conduct. Termination or restriction of website access does not modify rights or obligations contained in any separate treatment or service agreement.

18. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of the State of New York, without regard to conflict of law principles.

To the extent permitted by applicable law, any dispute arising from the use of our website, forms, communications, or online services shall be handled in the appropriate courts having jurisdiction in New York. Separate treatment or service agreements may contain additional governing law, dispute resolution, or venue provisions.

19. Changes to These Terms

We reserve the right to modify or replace these Terms and Conditions from time to time. Any updates will be posted on this page with a revised “Last Updated” date. Your continued use of our website, forms, communications, or online services after updated Terms are posted constitutes acceptance of the revised Terms.